Customer Support - I'm getting an error that my game contains a virus or spyware

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I'm getting an error that my game contains a virus or spyware.

We can assure you that none of our games contains spyware, adware, viruses or any other kind of malicious programming. If in doubt please submit the file to the maker of your anti-virus, they should test the file and report that it is 100% clean.

Some anti-virus or personal firewall applications are prone to errors and incorrectly identify many programs (potentially including our games) as viruses, disrupting or blocking the software from running. It is a situation called "false positive", as explained by the largest anti-virus encyclopedia, please click the following link:
http://www.viruslist.com/en/glossary?glossid=153654932

To avoid this issue you have 2 things to try:

Option A:
If you update your version of your virus protection program you will often find that this problem no longer occurs. You can update your virus protection program from the manufacturer’s website. If you have removed the game from your computer, simply re-download it again from our website and it should work fine.

Option B:
Set an exclusion for the folders containing your game. To Mark the files or folders containing downloaded games as safe, refer to your anti virus/personal firewall product manual or help page for instructions on setting exclusions.

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